For more than sixty years Manpower has successfully connected employers with qualified candidates.
Do you want us to help you find the right job opportunity for you?
We are currently looking for our client – one of the leading European companies in the IT sector for a:
Java technical support analist
Responsibilities
· The resolution of incidents in a professional, courteous manner, working with customer, internal and 3rd party teams where necessary.
· Management of incidents via our support management application, ensuring that processes are adhered to and sufficient detail is recorded to facilitate the resolution.
· Monitor incidents raised by customers and internal teams to ensure Service Level Agreement’s are maintained.
· Provide a reliable, responsive help service to ensure the continuity and integrity of service levels, following agreed escalation and communication procedures.
· Provide a reliable, responsive service for the identification and escalation of technical & non-technical problems, following the resolution, escalation and communication procedures.
· Liaise closely with internal teams to reproduce and resolve issues.
· To assist in the development and monitoring of current Support processes and procedures, making recommendations for improvement where required.
· To assist in the production of required Support Management Information relating to areas such as incident volumes, response / fix times etc
· Production of Customer Reports both periodic and ad hoc
· Participate in Customer facing Service Reviews
· Participate in developing, implementing and continually improving the full range of ITIL based support processes
· Ensure clients are aware of progress of issues raised following the resolution, escalation and communication procedures.
· Actively participate in knowledge management and cross training of other team members to continually improve the quality of service delivered to our customers
· Conduct all communication internally and externally in English.
Required Skills and Experience
ExperExperience / Skills
· Competent at understanding HTML
· Basic Java / JSP / JavaScript skills
· Basic understanding of XML
· Experience of working in Customer Service orientated environments
· Excellent communications skills, able to communicate effectively at all levels in English
· Awareness of ITIL best practice
· Desire to gain experience in an IT Support function
· Familiar with working in a process driven culture
· A results driven individual, self motivating with a tenacious approach to problem solving
· Capable of working effectively both as part of a team and on own initiate
What can we offer?
· Top salaries
· Great working environment. Conveniences as beverages, relax areas, weekly events, and others are available at no cost for all the teams and employees. Due to our unique model every employee can benefit from both – working for at an international business level but still keeping a friendly and informal environment.
· Other Benefits – We know, and our international experience proves it, that people are the most important. That is why we care about our people. Following benefits are available to all our employees:
- Health insurance
- Sports/beauty/spa activities coverage
- Travel expenses coverage
- Shopping vouchers (on top of the salary)
- Team building/company events
- Charity events
- Others
If you have the requisite experience and are excited by the opportunity of working with a dynamic group of professionals in a growing organisation please send your CV in a PM.
Please state in your mail the job ref.: JSup
Manpower Bulgaria has License № 642/19.01.2007 on providing human resources services, valid until 19.01.2012
Do you want us to help you find the right job opportunity for you?
We are currently looking for our client – one of the leading European companies in the IT sector for a:
Java technical support analist
Responsibilities
· The resolution of incidents in a professional, courteous manner, working with customer, internal and 3rd party teams where necessary.
· Management of incidents via our support management application, ensuring that processes are adhered to and sufficient detail is recorded to facilitate the resolution.
· Monitor incidents raised by customers and internal teams to ensure Service Level Agreement’s are maintained.
· Provide a reliable, responsive help service to ensure the continuity and integrity of service levels, following agreed escalation and communication procedures.
· Provide a reliable, responsive service for the identification and escalation of technical & non-technical problems, following the resolution, escalation and communication procedures.
· Liaise closely with internal teams to reproduce and resolve issues.
· To assist in the development and monitoring of current Support processes and procedures, making recommendations for improvement where required.
· To assist in the production of required Support Management Information relating to areas such as incident volumes, response / fix times etc
· Production of Customer Reports both periodic and ad hoc
· Participate in Customer facing Service Reviews
· Participate in developing, implementing and continually improving the full range of ITIL based support processes
· Ensure clients are aware of progress of issues raised following the resolution, escalation and communication procedures.
· Actively participate in knowledge management and cross training of other team members to continually improve the quality of service delivered to our customers
· Conduct all communication internally and externally in English.
Required Skills and Experience
ExperExperience / Skills
· Competent at understanding HTML
· Basic Java / JSP / JavaScript skills
· Basic understanding of XML
· Experience of working in Customer Service orientated environments
· Excellent communications skills, able to communicate effectively at all levels in English
· Awareness of ITIL best practice
· Desire to gain experience in an IT Support function
· Familiar with working in a process driven culture
· A results driven individual, self motivating with a tenacious approach to problem solving
· Capable of working effectively both as part of a team and on own initiate
What can we offer?
· Top salaries
· Great working environment. Conveniences as beverages, relax areas, weekly events, and others are available at no cost for all the teams and employees. Due to our unique model every employee can benefit from both – working for at an international business level but still keeping a friendly and informal environment.
· Other Benefits – We know, and our international experience proves it, that people are the most important. That is why we care about our people. Following benefits are available to all our employees:
- Health insurance
- Sports/beauty/spa activities coverage
- Travel expenses coverage
- Shopping vouchers (on top of the salary)
- Team building/company events
- Charity events
- Others
If you have the requisite experience and are excited by the opportunity of working with a dynamic group of professionals in a growing organisation please send your CV in a PM.
Please state in your mail the job ref.: JSup
Manpower Bulgaria has License № 642/19.01.2007 on providing human resources services, valid until 19.01.2012
Последно редактирано: