Stop Losing Money - Focus Customer Service

Carefully focus your clients to stop wasting money.
U.S. businesses collectively lose an estimated $83 billion a year due to shoddy customer service.
80% of businesses believe they provide "superior" customer service. But only 8% of customers would describe the service they've received in such glowing terms.

Shankman Honig, a customer-service consultancy in New York: "Be nice to the customers you have. You'll win the customers you want."