I tried to cancel my Kadence annual subscription via the dashboard prior to it rebilling, but it rebilled anyway. I wish I had switched off recurring payments with my bank, but I didn't think of it at the time.
Now I've submitted two further tickets to try and get a refund and I haven't had a response from any of them after 2 weeks.
I tried to start a dispute with Wise, but they are saying it's unlikely they are going to be able to continue with it because I don't have any solid proof I tried to cancel (even though I sent a screenshot with it saying pending cancellation on the dashboard) and don't have any communication with them.
All I can send them is the ticket confirmations.
This company's support is a disaster - a word of advice, avoid!
Now I've submitted two further tickets to try and get a refund and I haven't had a response from any of them after 2 weeks.
I tried to start a dispute with Wise, but they are saying it's unlikely they are going to be able to continue with it because I don't have any solid proof I tried to cancel (even though I sent a screenshot with it saying pending cancellation on the dashboard) and don't have any communication with them.
All I can send them is the ticket confirmations.
This company's support is a disaster - a word of advice, avoid!